The Malt House, Windrush

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard

Malt House, Windrush, Gloucestershire. When you invest 3000 for a weeks holiday in the UK for your family you expect it to be something special. Sadly, nothing could be further from the truth. Gasping for a cup of tea after the long journey only to find kettle in a disgraceful state so I ended up having to descale it before use. My grandchildren wanted a cold drink, but the glassware was filthy so that too required cleaning. A kitchen drawer was full of water and some of the utensils inside were rusty. The washing machine had mould growing around the door evidence yet again that a proper cleaning regime wasnt in place. But worse was still to come. As the first day wore on, we were besieged by thousands of wood lice in both the living areas and bedrooms. We were constantly using the Henry to vacuum them up. The grandchildren were terrified and wouldnt sleep, the lice were crawling out of the loft hatch and falling on to their beds, they ended up sleeping with me and their parents. My son contacted Sykes only to be told it was just nature and that they would disappear when they learned that humans were there. This was rubbish and just a pathetic attempt to placate without doing anything. A holiday should be for rest and relaxation but was anything but. We toughed it out for a few days, vacuuming several times a day but in the end decided to come home early. Sykes were totally disinterested and did nothing to help. Sadly it would seem we may have to legal action unless Sykes respond positively.

One of the finest holidays. I did not leave the house for the first 4 days! Fabulous grounds, and the addition of your own heated pool was magnificent. Best Regards Mike Golding

It was lovely house, We enjoyed our christmas break

A lovely home for home , great location and a special place to celebrate our daughters wedding with close friends and family .

This has been our third stay at The Malt House and its captivating charm continues elements of the house however are getting tired. The house was cold when we arrived and took several days to warm up, not good when you have a small baby in the group. The ensuite to one of the main bedrooms which had a stone floor and walls was glacial, the underfloor heating did not work as the controls were off and the sole radiator did not have the capacity to heat the space consequently showers were taken quickly! The draught from the boiler flue casing that passes through the bathroom exacerbated to the chill. The drain to the walk in shower in the other bathroom was eventually cleared after a generous dose of Mr Muscle drain unblocker. The dishwasher did not wash clean and several items needed to be re washed each time after the machine had finished. The glassware for dining was lacking and a couple of tumblers were chipped and could not be used safely. This is not what one would expect for a house with such a high rental cost, and the fear of COVID really deters you from calling in the housekeeper but, despite all of these issues, the house and its contents retain a charm, space and comfort that was ideal for a family group of our size, it just needs tweaking. Finally a Christmas tree, as we has been provided in the past, would have been nice particularly for my grand daughter.

The property was very cluttered with all the owners Personal possessions. There was far too much of this and therefore this felt like you were staying in their home like you would perhaps expect in and airb&b. Also whilst covid is still an issue this seems very unhygienic as there is no way the cleaners can clean everything in that house that could be touched. Also had the gardeners turn up one day with their petrol strimmers blowers and mowers this was very disruptive and could easily be done on check out day when you have to check out at 10am and cant check until 1800. Thats a whole day that could be used for maintenance.

We all particularly loved the huge and beautiful garden. So many interesting and lovely plants, so many different spaces to wander or sit, such a wonderful grassy lawn where the children played cricket and football and tennis and ran barefoot for the sheer joy of it. The pool was also an obvious winner, even though the weather wasnt particularly warm. The house itself was spacious, fascinating and very comfortable, and we especially enjoyed the conservatory with its heady scent of geraniums. The children loved their attic room, and one said he liked how dark and quiet it was at night. In all, it was just a delightful place to be, and although we did get out and about a bit, we were all keen to go back to the house and spent most of our time there it was so much more than just a place to eat and sleep.

We had the best time at this cottage. It had everything to make it the perfect place to stay. We had beautiful weather too so made full use of the pool. We hired a chef for a birthday dinner and the conservatory was such a beautiful setting to host this. The grounds are idyllic and seem to be endless. I would 100 percent recommend this home and cant wait to return.

We have already had extensive email and phone contact with you about this property. It is beautiful to look at from the outside, in a very pretty village and with a large and lovely garden but inside it was cluttered, not remotely covid safe, and parts of it including the kitchen were really dirty. It should have been made clear that this is someones home rendering your assertions about high touch items having been removed in view of covid completely meaningless. We also had to put up with electrical problems, leaky dormer windows, and heating problems which is not acceptable particularly in December. Overall we were disappointed especially as this is not a cheap property! We accepted your offer of a 200 refund but this has yet to arrive, over a week later.